Your feedback will help the Northern Pipeline Agency (Agency) identify and break down accessibility barriers. Provide feedback on the Agency’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.
On this page
- How to provide feedback
- Submit anonymous feedback
- What we do with your feedback
- Request an alternate format
How to provide feedback
Contact our team:
- Email: infonpa-apn@npa-apn.gc.ca
- Phone: 1-613-995-1150
- Mail:
- Northern Pipeline Agency
Attention: Designated Accessibility Person
470 - 588 Booth Street
Ottawa ON K1A 0Y7
- Northern Pipeline Agency
- Designated person:
- Wayne Marshall
Director of Operations
- Wayne Marshall
Submit anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- do not include your return address on the envelope if you send feedback by mail
Feedback processes
We will acknowledge receipt of all identified feedback. We aim to do so within our standards of 15 business days. We will send this acknowledgement by the same means used to send the feedback.
Note that all feedback will be considered equally. Both anonymous and identified feedback will be included in progress reports and in regular updates for internal discussion. However, we will not respond directly to anonymous feedback.
Email feedback
We will respond by email within 15 business days.
Phone feedback
We will respond by phone within 15 business days.
Mail-in feedback
We will respond by mail within 15 business days plus mailing time.
What we do with your feedback
We analyze feedback for trends and patterns. We don’t identify individuals in our reports.
The only time your feedback will be connected to you is when you request a personal response from our Employment Equity, Diversity, Inclusion and Accessibility Designated Person.
We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
Request an alternate format
You can request an alternate version of our feedback process, accessibility plans or progress reports by email at infonpa-apn@npa-apn.gc.ca or telephone at 1-613-995-1150.
Formats available:
- large print (larger and clearer font)
- braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- audio (a recording of someone reading the text out loud)
- electronic formats that are compatible with adaptive technology
- bionic reading version
The Agency has published its accessibility plan and its progress reports in an accessible web format. You can also access a digital version of this report by saving the web page as a PDF (Portable Document Format). Most web browsers allow you to use the Print to PDF function, but you may also choose to print a web page on a printer.